Refund & Cancellation Policy

All sales are final

All purchases on Beyond Functioning are final and non-refundable. This applies to the Full Report, Synergy+ monthly and annual subscriptions, and the Founding Synergy+ Lifetime Membership.

The only exceptions are where a refund or other remedy is required by applicable law, or where there has been a duplicate charge, an unauthorized charge, or a verified technical billing error.

Synergy+ monthly and annual

You can cancel a Synergy+ subscription at any time from the billing portal on your account page. Cancelling stops the next renewal.

Your access continues through the end of the billing period you have already paid for. There are no prorated refunds for unused time.

Cancelling a subscription is not the same as requesting a refund. Cancelling stops future charges; it does not return a charge you have already been billed.

Full Report — $9.99 one-time

The Full Report is a digital purchase that unlocks immediately. Once the purchase is made and access has been granted it is final and non-refundable.

The exceptions above still apply: a refund required by applicable law, or a duplicate, unauthorized, or verified technical billing error.

Founding Synergy+ Lifetime Membership — $99

The Founding Synergy+ Lifetime Membership is a one-time purchase that is final and non-refundable once it is made.

The exceptions above still apply: a refund required by applicable law, or a duplicate, unauthorized, or verified technical billing error.

What Lifetime access covers

Lifetime access means access to the Beyond Functioning Synergy+ core app and included self-guided content library for as long as the service is offered. It does not include every future product, service, course, live program, training, or publication created by Dr. Mala or The Synergy Center.

Therapy, coaching, live groups or cohorts, retreats, workshops, certifications and professional trainings, books, and separately priced premium products are not included unless we explicitly say they are.

Billing errors, duplicate and unauthorized charges

If you believe there has been a billing error, please contact Beyond Functioning Support at thesynergycenterglobal@gmail.com so we can review the charge. Include the date, amount, and a brief description of the charge so we can look into it and correct it if confirmed.

How to raise a billing issue

If you believe there has been a billing error, please contact Beyond Functioning Support at thesynergycenterglobal@gmail.com so we can review the charge. From the address on your account, include what you purchased, when, and the date and amount of the charge. We aim to reply within 3 business days.

Where a correction is due, it is returned to the original payment method. Your bank may take a few business days to show it.

Your legal rights

Some countries and states give consumers refund or cancellation rights that cannot be waived. Nothing in this policy limits those rights, and nothing here prevents you from raising a dispute with your bank or card issuer.