Support
Beyond Functioning Support
by Dr. Mala | The Synergy Center
Please write from the email address on your account, include what you were doing and what you expected to happen, and we will reply as soon as we can. We aim to reply within 3 business days. Please do not enter confidential medical, clinical, or identifying health information in reflection fields or any other free-text area of the app.
What we can help with
Billing and membership
If you believe there has been a billing error, please contact Beyond Functioning Support at thesynergycenterglobal@gmail.com so we can review the charge. Include the date, amount, and a brief description of the charge. We can also help with subscription changes, cancellations, or an upgrade that did not unlock.
Account access
Trouble signing in, resetting a password, or changing the email on your account.
Something in the app is broken
Reflections not saving, a Path or Reset day not loading, or progress that looks wrong. Tell us the page and what you were doing.
Content questions
Questions about the Synergy Gap, a pattern, or a Path. We cannot give personal clinical advice, but we can explain how the framework is meant to be used.
Privacy and your data
Requests to export or delete your account and stored reflections.
If you need more than support
If you are in crisis or thinking about harming yourself, please contact your local emergency number or a crisis line in your country right away. In the US, call or text 988.
Beyond Functioning is educational, general wellness self-reflection content. It is not psychotherapy, diagnosis, medical treatment, crisis care, or a validated psychological test. Your results are a structured way to think about your own experience, not a clinical measurement.